Legal

Legal notices

Content:
1. Legal and regulatory information
2. Complaints
3. Disclaimer and copyright
4. Applicable law and consumer ADR
5. About our website
6. Choosing an immigration adviser
7. Contacting Carter Thomas Limited

1. Legal and regulatory information
Carter Thomas Limited is registered as a Limited Company in England and Wales under number 08365350. Our registered office is Electric Works, Digital Campus, 3 Concourse Way, Sheffield, S1 2BJ and our VAT number is: GB 160 3254 43.

Carter Thomas Limited is authorised and regulated by the Solicitors Regulation Authority under ID number: 596635. The SRA Code of Conduct and the SRA Accounts Rules are contained in the SRA Handbook which can be found at: http://www.sra.org.uk/home/home.page

The terms director, principal and partner refer to a shareholder or director of the company and a list of shareholders and directors is available at our registered office.

We maintain professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority. If you require information about our insurance policy or wish to inspect it at our office, please contact us.

By interacting with any part of this website, our legal updates, Twitter pages or LinkedIn pages (“our website and social media pages”) you shall be deemed to have accepted the information contained in these legal notices and our cookie policy in full.

Carter Thomas Limited also trades as Carter Thomas Solicitors. We expressly reserve all rights in and to the www.carterthomas.co.uk domain name and all related domains, the names “Carter Thomas Limited” and “Carter Thomas Solicitors” and our logos. Other trademarks, products and company names mentioned on the website may be trademarks of their respective owners and the rights in these trademarks are reserved to the respective owners.

2. Complaints Policy
Providing our clients with the best possible immigration service is extremely important to us. Therefore, if you have any concerns about the service we are providing to you please let us know.

In the first instance please raise any concerns with the person who is working on your case. They will do their very best to resolve any issues at this stage.

If you would like to take your complaint further, please contact the firm’s partner and Head of Operations, Julie Thomas at jthomas@carterthomas.co.uk or on 0114 700 1904. Julie will contact you within 48 hours about your complaint.

What do to if we cannot resolve your complaint
We will do our best to resolve your complaint in a way that is acceptable to you. If we are unable to do so, you can contact the Legal Ombudsman and they will look at your complaint independently.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within the following time-frames:

  • within six months of receiving a final response from us to your complaint; and
  • within one year from the date of act/omission you are complaining about; or
  • within one year from when you should have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Legal Ombudsman contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

3. Disclaimer and copyright
The information about news, developments and legal issues on our website and social media pages is intended for the purpose of general information and interest only. Nothing on our website and social media pages shall constitute legal advice or give rise to a solicitor/client relationship. If you need legal advice, please contact one of our lawyers.

Whilst we try to ensure that the information on our website and social media pages is accurate, this is not guaranteed and we are not responsible for errors or omissions or any consequences, losses or damages arising from your use of, or your inability to use, that information. The information may also have been put up some time ago and may be out of date. We are also not responsible for the content of external websites or social media pages provided by third parties which we may link to from time to time and reference in any form to any third party website or social media page is not to be regarded as an endorsement by us.

Copyright in, and any other intellectual property rights that attach to, the content of and the publications on our website and social media pages (including our logos,  branding and legal notices) is owned by Carter Thomas Limited.

You may not copy any part of our website and social media pages or do any other act in relation to any part of them which is prohibited by copyright other than the following:

  • you may print any page or download it to a local hard disk for
    your personal use only;
  • in material issued to third parties, you may quote from our
    website and social media pages so long as you give due accreditation; and
  • you may provide a link (but not a framed link) to our website and
    social media pages from any other business information or business service web site, but not (save with our prior written agreement) in any way which gives the impression that we are associated with or have approved such other site. Apart from this you may not reproduce or store any part of this site on any other web site without our prior consent.

You must not under any circumstances associate us with content that is distasteful, offensive or controversial or infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

The above consents do not authorise you to incorporate any part of our website and social media pages into any commercial document or in any material sold or otherwise made available for profit without our prior consent.

We may change or update these legal notices and our cookie policy at any time and you should check this website from time to time to review the most up to date information. We also change and update our website and social media pages regularly and may change the content at any time.

4. Applicable law and consumer ADR
Our website and social media pages, including our legal notices and policies which relate to them, are governed by English Law. The English courts shall have exclusive jurisdiction over any disputes arising from the use of our website or social media pages or in relation to our legal notices and policies.

If you are a consumer client and have contracted with this firm via electronic media only, and you are unhappy with the service provided but have not been able to resolve your complaint with us, you are entitled to submit a complaint to an “alternative dispute resolution” body via http://ec.europa.eu/odr.  Please note, however, that we are entitled not to submit to the ADR process.

5. About our website
We aim to keep our website as informative as possible with news about immigration law changes and other developments. Whilst information is up to date at the time of publication, it may subsequently be overtaken by further developments in immigration law. The information on the website must not be relied on as a substitute for legal advice about your particular immigration matter and please contact us for up to date specialist advice.

7. Choosing an immigration adviser
Section 84 (1) of the Immigration and Asylum Act 1999 prohibits the provision of immigration advice or services other than by a ‘qualified person’. As qualified solicitors we are authorised to provide immigration advice and services under the Act and we are also regulated by the Solicitors Regulation Authority (‘SRA’). When choosing an immigration expert for advice it is extremely important that you take time to ensure that the provider is both authorised to provide advice to you and, if you are specifically seeking assistance from a solicitor, is authorised to practice by the SRA. Qualified solicitors are required to abide by a strict code of practice including a specific requirement to act in the best interests of the client.

8. Contacting Carter Thomas Limited
If you have any questions about any of the information contained in this legal notices or in our cookie policy please contact us at:

Carter Thomas Solicitors
Electric Works
Digital Campus
3 Concourse Way
Sheffield
S1 2BJ

T +44 (0)114 212 2066
E: info@carterthomas.co.uk